All fees are non-refundable and due as stated. All ongoing fees are quoted inclusive of a 10% discount based on clients paying by direct debit and by a further 20% based on prompt payment within 14 days. Overdue amounts are also subject to interest calculated monthly at five percent per annum above Barclays Bank base rate. Fees for any license period are due with order/renewal but may be paid monthly/quarterly in advance as indicated subject to prompt payment. Discounts and any price offers are valid for three years unless stated otherwise. Where the client exceeds a module’s stated capacity billing will be automatically adjusted to the next performance/price level up henceforth. Where the client informs the company that their current capacity / facilities are in excess of requirements the company shall adjust this and associated fees at the next license renewal date.
Web hosting fees are separate to all other fees, they are not limited to within the Retail Price Index (RPI) and may vary from month to month depending upon the client’s data volumes and required response speed. All fees are subject to annual increases in line with the retail price index. The client agrees they are purchasing a system where each individual system part, feature and module makes a contribution to their businesses’ operation in proportion to the fees due; should one part of the system fail to prove satisfactory or be subject to cancellation this shall not affect payments relating to the rest of the system which remain due in full. Hardware fees are for a minimum of three years regardless of earlier termination terms for software or services.
Trial software can be cancelled in writing at any time in the trial period. From the end of any trial period onwards, uncancelled active software modules automatically form part of the client’s standard system fees and are renewed on the same timescale as the system’s main hub module. Unless explicitly stated any fee waiver or variation is a temporary suspension or amendment and does not affect the amount due overall which will be made up within the current or next license period at the company’s discretion. After the first year of the initial agreement recurring fees for existing or new system elements may be increased by not more than the rise in the Retail Price Index for the broad geographical area the company deems as the client’s main operational area. The Retail Price Index is currently calculated based on the previous calendar year’s prices index rise. For the UK, RPI is based RPIJ or CPIH at the company’s sole discretion.